Web Chat Help PDF Print E-mail
Written by Dean Scott   
Wednesday, 09 May 2007 16:18

http://apps.userplane.com/WebchatHelp.doc

Userplane Web ChatTM Help Doc

v1.5.3

  1. What do I need to use the Web ChatTM
  2. How do I use the Web ChatTM
    1. How do I send a message
    2. How do I send a message in bold, italic or underlined
    3. How do I add information to my profile
    4. How do I add a user image to my profile
    5. Where can I see a user's profile
    6. How do I know if somebody is sending AV
    7. How do I know if somebody is watching my AV
    8. I can't see my friend's video. What's wrong
    9. My friend can't see my video. What's wrong
    10. I can't hear my friend's audio. What's wrong
    11. My friend can't hear my audio. What's wrong
    12. How do I add friends
    13. How do I block users
    14. How do I send smileys
    15. Can a blocked user see if I have blocked them
    16. How do I logout
  3. How do I configure my web video camera to use the Web ChatTM
  4. How do I configure my microphone to use the Web ChatTM
  1. What do I need to use the Instant CommunicatorTM

You will need a connection to the internet, a web browser (e.g. Internet Explorer, Netscape Navigator, Safari or Opera) and the Macromedia Flash Player 6.0+. The Macromedia Flash Player is a plugin for your web browser which allows you to view Flash content on the web. Most current web browsers come with the Flash Player plugin installed. If you receive a notice when trying to connect to the Instant CommunicatorTM that the Flash Player is not installed, you may download it and install it for free from Macromedia at:

http://www.macromedia.com/shockwave/download/download.cgiP1_Prod_Version=ShockwaveFlash

For more information on Macromedia Flash and the Macromedia Flash Player, please visit www.macromedia.com

  1. How do I use the Web ChatTM

    1. How do I send a message

In order to send a message type in the field below the text display area and either press return or enter, or press the "Send" button.

Return To Top

    1. How do I send a message in bold, italic or underlined

In order to change the font attributes you use the "Style" menu,

This is located next to the text input area, when you click on it a menu will open that looks like this, simply select the color and/or style you want to use, then click the "Style" button again to close the menu.

Return To Top

    1. How do I add information to my profile

Your profile is determined by the site hosting the Web ChatTM. Please contact your webmaster to edit your profile.

Return To Top

    1. How do I add a user image to my profile

Currently users are not allowed to add images to their profiles. Only administrators can add user images. Please contact your webmaster to find out if this option is available to you.

Return To Top

    1. Where can I see a user's profile

To see your friends profile simply click on their name either in the chat area or in the room list. Their profile info will be displayed directly below that room list.

Return To Top

    1. How do I know if somebody is sending AV

In the room list next to everybody's name there is a section that tells you who is sending their AV. The column to look at is labeled "OUT". If the person is sending both audio and video they will have a small "A" and "V", likewise I they are sending only audio an "A" will be present, etc.

Return To Top

    1. How do I know if somebody is watching my AV

In the same way that the AV being sent is displayed next to the users name in the room list, the users viewing your AV stream will also be labeled. This time in the "ME" column there will be logos that show who's watching your stream.

Return To Top

    1. I can't see my friend's video. What's wrong

Most likely this means that your friend is not sending AV. If you can see that they are sending AV then you need to click on their name in either the text area or in the room list, then their video will show below the room list.

Return To Top

    1. My friend cant see my video. What's wrong

You will need to make sure that you are sending your AV. To do this click on the "Start A/V" button. Once you are sending AV you will see the AV icons in the column labeled "OUT" next to your name in the rims user list.

Return To Top

    1. I can't hear my friend's audio. What's wrong

Most likely this means that your friend is not sending AV. If you can see that they are sending AV then you need to click on their name in either the text area or in the room list, then their audio will start. If they are sending audio you should see their audio level in at the top of the AV frame.

Return To Top

    1. My friend can't hear my audio. What's wrong

You will need to make sure that you are sending your AV. To do this click on the "Start A/V" button. Once you are sending AV you will see the AV icons in the column labeled "OUT" next to your name in the rooms user list.

Return To Top

    1. How do I add friends

The option to add friends using the Web Chat is determined by the website. If the site has implemented this feature you simply click the "ADD FRIEND" button and the selected user will be added to your list. Please consult the webmaster of the site for more details about how they handle this feature.

Return To Top

    1. How do I block users

The option to block somebody using the Web Chat is determined by the website. If the site has implemented this feature you simply click the "BLOCK" button and the selected user will be added to your blocked user list. In addition to this the user who is now blocked will not be able to send text audio or video to you, so in the text window their messages will not show up. Please consult the webmaster of the site for more details about how they handle this feature.

Return To Top

    1. How do I send smileys

To send a smiley you can either click the smiley button next to the text input area or you can type the smiley into the text area. When you click on the smiley button a list of smileys will open up showing all the smileys that work with the chat and also their text counterparts

Return To Top

    1. Can a blocked user see if I have blocked them

Users that you block will not be made aware of it. Thus if you block a user they will not get any message on their end at all.

Return To Top

    1. How do I logout

It is not necessary to logout of the Web Chat app. Simply close the window and the system will know that you have stopped using the app. To logout of the site consult the webmaster to find out how they handle this.

Return To Top

  1. How do I configure my web video camera to use the Web ChatTM

Select "START A/V". Then click the "SETTINGS" button. You will see the following Macromedia Flash Player Settings dialogue box. Select "Allow". Click the webcam icon. Once you are in the Camera Settings dialogue box, select your camera from the drop-down list. If your camera is not available, your camera is not properly connected. Check to make sure that you have the proper drivers installed for your camera and that your device is plugged in and turned on, if applicable. Please contact your peripherals support for specific troubleshooting solutions.

Most web video cameras and digital cameras will work with the Web ChatTM. If you are having a problem connecting your device, check for its compatibility with your operating system.

Close this dialogue box.

Return To Top

  1. How do I configure my microphone to use the Web ChatTM

Select "START A/V". Click the "SETTINGS" "Settings". You will see the following Macromedia Flash Player Settings dialogue box. Select "Allow". Click the microphone icon. Once you are in the Microphone Settings dialogue box, select your microphone (or "Built-in Audio" if available) from the drop-down list. If your microphone is not available, your microphone is not properly connected. Check to make sure that your device is plugged in correctly and turned on, if applicable. Please contact your peripherals support for specific troubleshooting solutions.

Most microphones will work with the Web ChatTM. If you are having a problem connecting your device, contact your device manufacturer.

Close this dialogue box.
Last Updated on Sunday, 15 March 2009 16:57
 

Add comment


Security code
Refresh