FAQ

WHAT IS A GUEST AND PREMIUM MEMBER?

 

Once you register, you are considered a Guest. Guests can create a profile and can view up to 10 user profiles for FREE. We are currently working on making Basic Search accessible to Guests. In order to send friend requests, message, chat, and view other website features, you must pay for a membership plan. Once a plan is purchased, you become a Premium Member.

 

IMPORTANT: The username you choose can’t be changed. Be creative and choose wisely!

 

WHAT ARE YOUR MEMBERSHIP PLANS? HOW MUCH DO THEY COST?

 

There are four plans to choose from and can be purchased through the Upgrade Account tab under Settings:

 

Premium Members have access to the following features regardless of the plan they select:
Send/Accept Friend Requests
Private Message
Chat
Audio/Video Call
Search Functions (Basic, Advanced, Zip Code, Distance)
Forum/Events Calendar
AND MORE!

 

WHAT FEATURES ARE ON THE HOME PAGE?

 

Home Page – The area you are directed to when you first login.
There is a menu bar above a user’s profile picture:

 


A member can add the user as a friend, favorite their profile, message, wink, and send a virtual gift using this feature.

 

View Winks received, Friends, Favorites, Virtual Gifts, Matches, Match Alerts, and the News Feed directly under your profile picture. Be sure to set your Match Alert settings!

 

Located on the Home page is a box for updating your status:

A status is a feature that allows you to share your online availability, thoughts, and other information. It is like a Facebook status update.

 

You can also view the status of your membership plan on the Home Page:

 

 

Happening Graph – This is what is happening with your profile this week. Located under the News Feed tab.

 

WHAT IS EDIT PROFILE?

 

Edit Profile – This lets you edit your profile and upload a default photo. A profile picture of yourself is REQUIRED. YOU CAN’T BYPASS THIS STEP! A frontal shot of your face is a must. Objects, characters, animals, flowers, scenery or memes of any kind are NOT ACCEPTABLE as a profile photo. Please be aware that your account WILL BE DELETED if you do not comply. If you don’t have a nice photo of yourself, take one or have someone do it for you! Don’t forget to smile!

 

All drop down and multiple-choice questions must be completed except for city and zip code in your profile. Providing your city and zip code will enable members to find you in searches. If you do not want to share this information, keep in mind that you will not be located by users looking in your area.

 

Everything above the following question must be answered:

 

Edit Current Location – This is very important when completing your profile. This tab is located under Edit Profile.

 

Google Maps will pop up when selected. Hold down the cursor over the red balloon to set your location. The cursor can be moved to the perimeter of your location and doesn’t have to be exact.

 

Try to be as precise as possible and don’t forget to hit the Save My Location button. Setting this up will help other members find you in searches. The map is PRIVATE and NOT visible to other users.

 

WHAT IS MEDIA?


This is where you add photos, audio and video files. You can upload up to 12 photos, 5 audio files, and 3 videos. Creating a short introduction video of yourself is encouraged! All media files must be approved by an administrator. NOTHING vulgar or suggestive in nature will be tolerated.

 

HOW DO I VIEW USERS PHOTOS?

 

Click on the second menu bar next to the member’s username.

WHAT IS SEARCH & HOW DOES IT WORK?

Basic Search – Members can be found with a username. This is the only search where this is possible.

 

Advanced Search – Extend the search function by seeking for specific things in a profile. Keep in mind that when using this feature you can only select multiple options from each category and options across categories.

 

For example, you can select to search for a user who is looking for “Marriage Minded” OR “Potential Courtship” OR “Blended Family”. This is how the search functions for any selection WITHIN a category.

 

Like-wise if you search across categories, the search engine performs the following: Looking for is “Marriage Minded” AND Marital Status is “Single – Never Married”. This is how the search functions for selections ACROSS categories.

 

You can combine these to search for multiple selections within a category and selections across categories:
Example: Looking for is “Marriage Minded” OR “Potential Courtship” AND Marital Status is “Single – Never Married”

 

Zip Code Search – Search for profiles from any number of miles from a given zip code.

 

IMPORTANT: This search engine is not functioning properly. There is an issue with the way it was formatted by the developer. We’re working on correcting the problem.

 

Distance Search – Locate members using miles or kilometers.

 

Near Me Search – Members found in your area.

 

Saved Searches – Save your searches by name so you can access them quickly.

 

WHAT ARE SETTINGS?


Account – Change your email address and your password here.

 

Match Alerts – These are profile matches that you can have sent to your email automatically. You turn it on and set the criteria.

 

Blocked – These are profiles that you have blocked from contacting you. You can block a user from their profile and report them as well.

 

Privacy – This is where you set who can contact you.

 

IMPORTANT: Check your Contact Permissions at the bottom of the Privacy page. Make sure they are checked off. This will ensure that you receive private messages from the gender specified.

 

Skype – If you want to use the Skype Instant Messenger/Chat feature, simply add your Skype account name and set who can contact you.

 

To Skype a member click on the “S” of the user’s menu bar.

 

IMPORTANT: You must have Skype loaded on your laptop for the Skype function to work.

Upgrade Account – Upgrade your account to premium membership to get access to features like Message and Chat. You can filter these results as well.

 

WHAT ARE EXTRAS?

 

Viewed Me – These are the users that have viewed your profile.

 

I Viewed – These are all the profiles you have viewed.

 

Trending – These are the profiles that are getting the most attention. You can filter these by Favorites, Friends, Winks Sent and Messages.

 

Interest Cloud – When you add Interests to your profile, they become searchable via the Interest Cloud area. Write what you’re interested in (reading, watching movies, sports etc.) in the My Interests box and this will bring up matches with similar interests when the Interest Cloud is selected.

 

Date Tracker – Track the people that you go out with by using the Date Tracker. On a profile, there is an icon for Date Tracker. Click it and then you can keep a diary of how it went with this user.

 

Meet Me – Browse through the member profile base and click the Yes or No button and an email will be sent to that user letting them know that they would like to meet you.

 

Stealth Mode – Turning Stealth Mode ON will make a member invisible to other users. This button can be found below the happening Graph.


IMPORTANT:Make sure you logout via the tab in the upper right hand corner of the website. Don’t “X” out of the webpage as this will not log you out properly. This is to ensure the accuracy of members who are Online.


CHAT FAQ

 

CHAT AVATAR SET-UP

 

IMPORTANT: You will need to upload an avatar. When you select a profile photo it does not automatically upload that photo as your avatar on Chat. We hope to have this issue resolved before the website launches! If not corrected in time, please go thru the following steps.

 

Go to gravatar.com website and select Sign In.

 

Click on Create an Account (down below the Continue button). You can also select Continue with Google if you have a Gmail account.

 

Fill out the information for your account and click “Create your account.”

 

Then you can upload your picture to your default email address. Use the same photo used as your profile picture.

 

You’re done! It may take 15-30 minutes to load onto the SGS website.

 

HOW DO I ACCESS CHAT?

 

Only premium members have access to Chat. It is located on the bottom right-hand corner of the website. On the mobile version of SGS, click on the green chat bubble.

 

HOW DO I CHAT WITH USERS?

 

Click on Contacts to find a user to begin a private chat. You can also view your recent conversations and chat groups.

 

Once you select a user, a separate chat box will pop up where you can message them directly. A checkmark will appear when a message is sent. When it is viewed by the user, there will be two checkmarks. Click on the gray button next to “Type your message” to access message features.

 

Take the next step! You can call or video chat with other members! Click on the camera icon next to the user’s name to begin a video chat. Select the phone icon to begin an audio call.

 

IMPORTANT: Make sure to turn BLOCK POP UPS OFF and turn CAMERA AND MICROPHONE ACCESS ON BEFORE CALLING OR VIDEO CHATTING WITH USERS!

 

If using Safari web browser:

 

If using Google Chrome, go to Settings and click on Advanced. Under Privacy and Security, select Content settings:

 

You will be directed to the menu below. Unblock Pop-ups and enable Camera and Microphone Access.

 

WHERE DO I CHANGE MY ONLINE STATUS?

 

Click on the three dots next to the notification bell. The More menu will appear where you will see your username and status message. Scroll down till you see Online Status. You can also adjust your Chat notifications and blocked users in this menu.

 

A USER SENT ME AN INAPPROPRIATE CHAT MESSAGE. WHAT DO I DO?

 

Click on the > located in between the user’s name and camera icon.

A drop-down menu will pop up:

You can block the user or report the conversation. You will be asked why you are reporting the user. The message will be sent directly to SGS support.

 


EVENTS CALENDAR FAQ

HOW DO I PARTICIPATE IN EVENTS?

 

Check out our calendar! A drop-down menu will appear when holding your cursor over the Events Calendar tab. From there you can search, add/edit events and see bookings.

HOW DO I SEARCH FOR AN EVENT? ARE THERE ANY NEAR ME TO ATTEND?

 

Click on the Search Events option. A search engine will appear where you can look by keyword and location. You can also conduct an advanced search. Events in the area requested will show up. Click on the event to view details and sign-up. You can keep track of the events you register for on the My Bookings tab.

If there aren’t any events near you, check back periodically to see if any have been added. You can also create one! Go to Add/Edit Events and fill out all required fields. You will need an event name, date, time, location, description, and photo. You can also enable registration to have users sign-up which is highly recommended. Submit once completed. All events must be approved by an administrator.


FORUM FAQ

HOW DOES THE FORUM WORK?

 

See what’s happening in our Forum! There are main topics on dating, courtship as well as a ladies and men only section. Click on a main topic to see different discussions.

You can then post, reply and like other comments. Please be kind and gracious when you communicate with others. Don’t be rude!

You can also add a topic, but it HAS to do with the MAIN TOPIC at hand. For example, if the main topic has to with online dating, you can’t create a subtopic about cars! All subtopics must be approved by an administrator.

 

A USER POSTED AN INAPPROPRIATE COMMENT. WHAT DO I DO?

NOTHING vulgar or suggestive in nature will be tolerated. You can report a user’s post via the Report button on the corner of the comment. You will be asked why you are reporting the user. A message will be sent directly to SGS Support.

 

HOW DO I SEARCH FOR A CERTAIN TOPIC?

 

You can look for a topic of interest via the search engine on the right of the Forum home page.

An advanced Forum search will appear at the top of the page. Scroll past this to see topics pertaining to the keywords entered.